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Changes between Version 2 and Version 3 of TracSupport
- Timestamp:
- 20/07/2009 15:24:02 (15 years ago)
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TracSupport
v2 v3 1 1 = Trac Support = 2 2 3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [ http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki.3 Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [trac:MailingList mailing list] and the project wiki. 4 4 5 There is also an [ http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.5 There is also an [trac:IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there. 6 6 7 7 Before you start a new support query, make sure you've done the appropriate searching: 8 * in the project's [ http://trac.edgewall.org/wiki/TracFaq FAQ]8 * in the project's [trac:TracFaq FAQ] 9 9 * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List] 10 * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~ "ticket query].10 * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~ ticket query]. 11 11 12 Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!12 Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! 13 13 14 14 ---- 15 See also: [ http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServices CommercialServices]15 See also: [trac:MailingList MailingList], [trac:TracTroubleshooting TracTroubleshooting], [trac:CommercialServices CommercialServices]
