Trac Support

Like in most ​open source projects, Trac support is available primarily through the ​mailing list and the ​project wiki. Both are maintained by the trac community. The ​project wiki is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac.

There is also an ​IRC channel where online users can help out. Much of the 'live' development discussions also happen there.

Before you start a new support query, make sure you have done the appropriate searching:

• in the project's ​FAQ
• in past messages to the ​Trac Users Mailing List
• in the Trac ticket system, using either a ​full search or a ​ticket query.

Please don't create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a real and new bug in Trac, and do so only after having read the ​NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!

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See also: ​MailingList, ​TracTroubleshooting, ​CommercialServices